FAQ


 

Are your products Vegan?

Yes they are.

 

Are your products Natural & Organic?

They certainly are! Our products contain NO artificial fillers or nasties. For more information about product ingredients please visit our ingredients page. 

 

Do you test on animals?

No. Here at Ketahli we are 100% Cruelty Free.

 

Refunds & Returns

 

Sorry babes, due to the nature of the products unfortunately we cannot offer a refund if you change your mind. Please read all info including the ingredient lists before purchasing and choose carefully. We recommend you patch test all products before use. However if the product is faulty in any way please contact us for an exchange or refund.

If you have not received a tracking number we will refund your order minus the 6% fee when paying with Afterpay, 2% fee via Shopify payments and 3% fee when paying with PayPal. If you have received your tracking number, we cannot refund your order sorry as its out of our hands and on its way to you. 

If there is any issues with your order please contact us at hello@ketahlibeauty.com.au or give us a message on our socials so we can assist you as soon as we possibly can. 

When contacting us please include your order number and product details in your email.

 

Postage

All orders are posted from Mandurah WA 6210 and are sent out within 24 hours of your order being processed. If you have entered the wrong address please contact us ASAP so we can change it for you. Although if you have already received your tracking number we are so sorry but there is nothing we can do as its out of our hands and you. 

Track your order here.

To calculate shipping times click here

 

Payments

 

We accept Visa, Master Card, American Express, Paypal & Afterpay.

 

About Afterpay

 

Afterpay is simply a more amazing and affordable way of shopping! Think of it like a layby but being able to get your goods before paying off the full price. Payments are split into four equal payments and are paid every fortnight. Perfect for those babes with a tight budget but is needing that flawless skin ASAP! 

For more info visit the Afterpay - TERMS AND CONDITIONS page.